COO

POSITION OVERVIEW:

• The COO is responsible for overseeing daily operations, driving property development, ensuring operational efficiency, and managing asset management and leasing strategies in the hospitality company.
  

KEY RESULTS/ACCOUNTABILITIES EXPECTED FROM THE ROLE:

• Oversee the entire development process from land acquisition to project completion.
  
• Ensure projects are delivered on budget and on schedule.
  
• Collaborate with architects and contractors to optimize designs.
  

Strategic Planning and Execution

• Develop and execute operational strategies aligned with company goals.
  
• Collaborate with the CEO and senior leadership to ensure strategic objectives are met.
  

Operational Management

• Oversee the daily operations of hotels, resorts, and restaurants.
  
• Ensure efficiency and adherence to company standards across departments (e.g., housekeeping, F&B, guest services).
  
• Streamline processes for cost-efficiency and quality service.
  

Financial Oversight

• Monitor and manage operational budgets.
  
• Collaborate on financial planning to ensure profitability.
  
• Implement cost-effective strategies for improved profitability.
  

Leadership and Team Management

• Lead and motivate teams to achieve performance standards.
  
• Conduct performance reviews and ensure staff are well-trained.
  

Guest Experience and Service Quality

• Monitor guest satisfaction and implement strategies to enhance the experience.
  
• Handle complaints and maintain a high-quality reputation.
  

Compliance and Safety

• Ensure compliance with regulations and safety standards.
  
• Maintain up-to-date knowledge of industry laws and trends.
  

Technology and Innovation

• Lead the adoption of technology for improved operational efficiency.
  
• Work with IT teams for the integration of systems like property management and booking platforms.
  

Operational Efficiency & Process Improvement

• Streamline workflows and implement real estate management software.
  
• Oversee the management of completed properties and facilities.
  

Sales, Leasing, and Asset Management

• Develop strategies for property leasing and marketing.
  
• Manage tenant relationships and ensure long-term profitability of assets.
  

EXPECTED OUTCOMES:

• Operational Efficiency: Streamlined operations and cost savings.
  
• Increased Profitability: Achieve financial growth while maintaining high service standards.
  
• Guest Satisfaction: High satisfaction and loyalty from guests.
  
• Staff Retention: Low turnover and motivated teams.
  
• Compliance: Full regulatory compliance.