https://bayt.page.link/ZFYAeAyNZJkrxt2y9
Saudi nationals
Full Time Employee · Management · Min 5 Years of Experience
10-49 Employees · Metro & Rail Passenger Transport

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Job Description

Position: CONTACT CENTER & MARKETING MANAGER (RAILWAY PROJECT)

Location: Jeddah, Saudi Arabia


Role Overview:

We seek a seasoned professional to lead marketing and contact center operations for a high-profile transportation project. The role involves overseeing a 30-person contact center team, managing marketing campaigns, including social media, and establishing strategic partnerships to drive customer growth and revenue.


Responsibilities:

1. Strategy & Planning: Develop and execute the annual Marketing & Business Development Action Plan to increase ridership and revenue.

2. Market Research: Oversee market research initiatives, working with external providers to understand customer needs.

3. Relationship Building: Build partnerships with government and private entities to promote the service as a preferred travel option.

4. Contact Center Leadership: Manage a 30-person team, ensuring efficient customer service and high satisfaction levels.

5. Marketing & Social Media: Lead marketing and social media campaigns to expand customer base, aligning with broader brand strategies.

6. Product & Offer Development: Create offers for targeted segments like educational institutions and corporate clients.

Preferred Candidate

Years of Experience
Min: 5
Residence Location
Saudi Arabia
Nationality
Saudi Arabia
Degree
Bachelor's degree / higher diploma
Age
Max: 45
Career Level
Management
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