Job Description
Responsibilities:
- Handle inbound and outbound calls, providing exceptional customer service.
- Respond to customer inquiries via email and social media in a timely and professional manner.
- Resolve customer issues and escalate cases when necessary to ensure satisfaction.
- Maintain accurate records of customer interactions in the company’s CRM system.
- Collaborate with team members and other departments to improve customer support processes.
- Stay updated on company products, services, and policies to provide accurate information to customers.
Requirements:
- Strong English & Arabic language proficiency.
- Excellent communication skills, both written and verbal.
- Proficiency in using contact center software and CRM tools.
- Strong problem-solving skills and attention to detail.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Flexibility to work in a 24/7 shift environment.
- Minimum 1 year of past experience in customer service or technical support.
- Past experience with a Media Company.
- Past experience with Zendesk.
Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.
