Contact Center Agent

Responsibilities:

• Handle inbound and outbound calls, providing exceptional customer service.
• Respond to customer inquiries via email and social media in a timely and professional manner.
• Resolve customer issues and escalate cases when necessary to ensure satisfaction.
• Maintain accurate records of customer interactions in the company’s CRM system.
• Collaborate with team members and other departments to improve customer support processes.
• Stay updated on company products, services, and policies to provide accurate information to customers.

Requirements:

• Strong English & Arabic language proficiency.
• Excellent communication skills, both written and verbal.
• Proficiency in using contact center software and CRM tools.
• Strong problem-solving skills and attention to detail.
• Ability to handle high-stress situations and manage multiple tasks simultaneously.
• Flexibility to work in a 24/7 shift environment.
• Minimum 1 year of past experience in customer service or technical support.
• Past experience with a Media Company.
• Past experience with Zendesk.

Unfortunately, due to the high number of responses we receive we are unable to provide feedback to all applicants. If you have not been contacted within 5-7 days, please assume that at this stage your application has been unsuccessful.