Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Contact Center Agent

Today 2025/01/19
Full Time Employee
50-99 Employees · Call Centers & Customer Care Outsourcing
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Job Description

  • Carry out relevant duties of managing incoming and outgoing calls as per the assigned schedule.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Explain all the essential details of the organization's products and services to captivate the customer's attention.
  • Develop long-term contacts through qualitative telephonic discussions and conversations.
  • Maintain necessary call log details using the latest technology available in the company's cloud or digital database.
  • Enhance customer satisfaction by reducing call waiting and offering a delightful telephonic conversation.

Skills

  • Prior exposure to working in a call center or customer service support profile.
  • Adept in handling different functions of the telephone along with fluent spoken skills.
  • Showing high efficiency along with handling several tasks in the daily routine.
  • Proficient in using modern communication tools and software for facilitating formal routine processes.
  • Polished convincing and negotiations skills.
  • Ready to adapt and elevate existing skills based on improvement feedback.
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