Job Description
The Collection Supervisor is responsible for overseeing the collection processes of the company Real Estate Company to ensure timely receipt of payments and minimize outstanding debts. This role involves managing a team of collection officers, developing effective collection strategies, and maintaining positive relationships with clients and tenants.
The ideal candidate will have significant experience in collections within the real estate industry and a strong understanding of financial
regulations and customer service excellence.
Skills
Key Responsibilities
Collections Management
- Oversee daily collection activities to ensure targets are met.
- Develop and implement strategies to reduce outstanding receivables and bad
debts.
- Monitor accounts receivable aging reports and prioritize collection efforts accordingly.
- Coordinate with the leasing and property management teams to address tenant payment issues.
Team Leadership
- Manage, mentor, and train the collections team to enhance performance and
efficiency.
- Assign tasks and monitor team members' progress and adherence to policies.
- Conduct regular team meetings to discuss challenges, updates, and
strategies.
Client and Tenant Relations
- Maintain open communication channels with clients and tenants regarding payment inquiries and disputes.
- Negotiate payment plans or settlements in line with company policies.
- Handle escalated cases professionally to preserve business relationships.
Reporting and Analysis
- Prepare and present regular reports on collection activities, outstanding debts,
and recovery rates.
- Analyze data to identify trends, risks, and areas for improvement.
- Recommend policy changes or process enhancements based on analysis.
Compliance and Documentation
- Ensure all collection activities comply with legal requirements and company policies.
- Keep accurate records of all communications and transactions with clients
and tenants.
- Collaborate with the legal department on accounts requiring legal intervention.
Financial Coordination
- Work closely with the finance team to reconcile accounts and update financial records.
- Assist in budgeting forecasts by providing insights on expected receivables.
Key Competencies
- Analytical Thinking: Ability to assess complex information and develop
effective solutions.
- Ethical Conduct: Maintain integrity and confidentiality in handling sensitive
financial information.
- Customer Service Orientation: Prioritize client satisfaction while achieving
collection goals.
- Problem-Solving: Proactively address challenges and obstacles in the
collection process.
- Time Management: Efficiently manage workload and meet deadlines.
Working Conditions
- Office-based role with occasional meetings outside the office.
- May require handling high-pressure situations and tight deadlines.
- Standard working hours with potential need for flexibility during peak periods
Preferred Candidate
Years of Experience
Min: 5
Degree
Bachelor's degree / higher diploma
Major
Finance, Accounting, Business
