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Collection Specialist
locationsRiyadh - KARE Head Office time typeVollzeit posted onHeute ausgeschrieben job requisition idR0646462
Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing.
It's time to make a move. Join our flow.
We have an exciting opportunity for an experienced
Collections Specialist within the Finance team to be based in Riyadh, Saudi Arabia.
This position is responsible for managing customer accounts receivables, routinely contact customers on open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction.
Coordinating BPO and retained organization for credit management, collection, and dispute management processes.
Resolving and supporting FL solving complicated collection cases.
Performing dispute root cause analysis and corrective actions from end-to-end perspective
Depending on the local requirements the first collection contact may be carried out physically.
Transactional tasks for accounts retained in FL responsibility.
Dispute management routing for agreed retained accounts.
Recording invoice disputes into collection and dispute management solution as they arise
Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution
Applying Collection strategy for agreed retained accounts.
Conducting the collection calls towards customers in a structured way.
Requesting promises to pay from customers as part of collection contacts and recording the given promises.
Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.
Bachelor degree in Accounting.
2-4 years of experience in collection field.
Native Arabic speaker with excellent communication skills in English (both written and verbal).
Excellent communication, negotiation, and customer handling skills
Experience with SAP.
Proficiency in Microsoft Office, particularly Excel.
Strong problem-solving and analytical skills.
Strong interpersonal skills for handling sensitive customer interactions.
High attention to detail and ability to work under pressure to meet deadlines.
Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
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