Collection Specialist

Rize is a groundbreaking rent-now-pay-later platform reshaping the rental landscape in Saudi Arabia. We're dedicated to making rentals more accessible and affordable, enabling tenants to manage their finances with ease and landlords to secure their income effortlessly. We're on a mission to revolutionize the rental industry, breaking down barriers and creating opportunities for all. We're a team of innovators, thinkers, and problem-solvers, committed to creating a positive impact and driving change in the market.

Our Team 

We love working together, being creative, and doing things differently! Our team is made up of over 20 people with different nationalities. We work from a cozy office in Riyadh, Saudi Arabia. And hey, we're not just smart—we're really good at coming up with new ideas! Plus, you can work from wherever you want because we like to keep things flexible.

Our core values & Principles

• Innovation – We’re a technology-driven team with the purpose of uplifting the real estate sector. We are the leaders of the industry in innovation.

  
  

• Customer Centricity – We put the customer at the core of every decision and action.

  
  

• Adaptability - Being able to adapt quickly to changing market conditions and customer needs.

  
  

• Empowerment & Collaboration – Our team is the most valuable aspect of the company; We respect all ideas, our team enjoys authority, autonomy, and collaboration.

  
  
• Ethical Excellence - We perform within the highest ethical standard.

Job Summary

What will you be doing?

• Payment Processing: Collect and process rent payments.
• Record Keeping: Maintain accurate records of all transactions and update tenant accounts accordingly within the CRM.
• Communication: Send reminders for upcoming payments and follow up on late payments through phone calls, emails, and letters, documenting all interactions in the CRM.
• Dispute Resolution: Address tenant inquiries and resolve disputes related to rent payments in a professional manner, using the CRM to track issues and outcomes.
• Reporting: Prepare monthly reports on collection status, outstanding balances, and tenant payment histories using data from the CRM.
• Compliance: Ensure compliance with relevant laws and regulations regarding rent collection and tenant rights.
• Collaboration: Work closely with property management and maintenance teams to address tenant issues and maintain tenant satisfaction, leveraging the CRM for effective communication.
  

• Experience: At least 1 year of experience in debt-collection
• Skills: Strong organizational and communication skills, attention to detail, and proficiency in CRM software and property management tools.
• Problem-solving: Ability to handle disputes and resolve issues amicably.
• Customer Service: Commitment to providing excellent customer service to tenants.

What do we offer?

• Competitive salary - Receive a competitive salary package in USD or SAR, reflecting your skills and contributions in our industry.

  
  

• Diverse International team - Join a diverse international team where different perspectives and backgrounds enrich our collaborative culture.

  
  

• Flexibility - Enjoy the option to work full remote or hybrid, allowing you to balance work and life in a way that suits you best.

  
  

• Innovation - Shape the future of Proptech with your groundbreaking ideas and technological prowess.

  
  

• Direct Impact - See your ideas come to life and make tangible changes in an industry ripe for revolution.

  
  

• Fast-paced Learning - Grow personally and professionally every day with opportunities to master new skills in our dynamic start-up environment.

  
  

• Creative Freedom - Take the reins, innovate, and push boundaries with the freedom to experiment, learn, and grow at Rize.

  
  
• Close-knit Community - Join a collaborative, supportive team where your voice matters and your contributions are recognized and celebrated.