Cluster Reservations Agent
Hilton Suites Makkah - Jabal Omar location Makkah, Al Madinah, Saudi Arabia category Hotel Full-time HOT0BBQM Posted: Jan 28th 2025 JOB DESCRIPTION A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.
As a Cluster Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Cluster Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Cluster Reservations Agent will perform the following tasks to the highest standards:
Convert, quickly, inquiries into contracted business Respond, positively, to sales inquiries to develop future sales leads Identify sales leads, as appropriate Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation Provide prompt and efficient service while maintaining the hotels brand standards
A Cluster Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
A passion for delivering great customer service A highly professional telephone manner and excellent communication skills Outstanding administration and organizational skills Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience in a Reservations environment Tertiary qualifications, or other collegiate-level degree
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Location Um Alquraa & Ibrahim Alkhalil Streer, Makkah, Al Madinah, 21955, Saudi Arabia Category Hotel Location Um Alquraa & Ibrahim Alkhalil Streer, Makkah, Al Madinah, 21955, Saudi Arabia Category Hotel
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
Location Jeddah, Makkah, 23511, Saudi Arabia Category Hotel
As a Pastry Chef, you are responsible for operating the pastry section of the kitchen while working closely with the Executive Chef and Sous Chef to deliver an excellent Guest and Member experience. A...
Location Neom Sharma East 2, Neom, Tabuk, Saudi Arabia Category Hotel Location Gabal El Hareem Street, Red Sea, Hurghada, Cairo, 0, Egypt Category Hotel
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits,...
Location 7701 Prince Sultan Bin Abdul Aziz Road, Al Salam area Building No. 1, Tabuk, Tabuk, Tabuk 47311 - 3655, Saudi Arabia Category Hotel Location Harram Area, Makkah, Al Madinah, 844, Saudi Arabia Category Hotel
As a Food and Beverage Supervisor, you are responsible for supervising operations of Food and Beverage outlets to deliver an excellent Guest and Member experience. A Food and Beverage Supervisor will...
Location Ras Nusrani, Sharks Bay, Sharm El Sheikh, Cairo, 203, Egypt Category Hotel
The General Cashier supervises and accounts for all cash activities of the Hotel, safeguards cash assets, and prepares all financial reports related to cash transactions. This role assists in any othe...
Location Jeddah, Makkah, 23511, Saudi Arabia Category Hotel