Client Services Coordinator / منسق خدمة العملاء

Duties and Responsibilities:

• Receive calls from patients and answering for their questions and doubts.
• In case the doctors are unavailable or engaged to important meetings
• Should be informed to the patients and make new appointment.
• Make appointments for the patients of the clinics/units
• Remained the patients one day before their appointment.
• Schedule re appointments for new, follow up and urgent patients
• Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
• Prepare and updates weekly appointment schedules.
• Two days a week will be reserved for operations and on call physicians
• Contact patients with appointments and remind them one day in advance to minimize problems.
• Provide personalized coordinated care, and support for patients and families.
• Treat people with dignity, compassion, and respect.

• High school, diploma And Bachelor degree.
• Format typing and computer training

• At least 1year experience working as a receptionist is a medical environment using a Dictaphone system.
• Typing skill and computer knowledge essential. 
• An ability to work individually and as part of a team.

• Ability to communicate in English and Arabic both written and verbal.
• Knowledge of telephone consoles and related equipment.
• Knowledge of customer service standards and procedures.
• Knowledge of international and\or conference call telephone dialing procedures and protocols.
• The ability to concentrate for long periods of time.

• Assumes accountability for ensuring the section activities within the section comply with ASH policies and procedures, and the relevant accreditation.
• Ability to engage the consumer as an active participant in the delivery of professional service.
• Ability to show respect, dignity and consideration for consumer.

• Focused.
• Objective.
• Flexible.
• Strong communication skills.
• Stress tolerance.
• Proper, effective and compassionate communication.