Client Relationship Management (CRM) Director

• Monitor and maintain relationships with both internal and external customers through CRM systems.
• Develop and implement a CRM strategy that aligns with the overall business objectives.
• Manage relationships with various divisions within the organization.
• Develop and implement IT-driven marketing, customer experience, and sales techniques to attract new customers.
• Suggest innovative methods to address customer needs and improve satisfaction.
• Track and analyze key marketing, customer experience, and sales metrics to identify trends and opportunities for improvement.
• Assist in organizing promotional events to generate interest and reach potential customers.
• Review and select CRM software that best meets the company's specific requirements.
• Conduct market research to stay informed about industry trends and competitive landscape.
• Develop and integrate various systems across different sectors, platforms, and business units.
• Supervise the recruitment, development, retention, and organization of the CRM staff.
• Benchmark, analyze, and report on application performance to identify areas for improvement.
• Provide leadership and direction regarding technology, vendors, business partners, policies, and standards.
• Take a leading role in implementing CRM-driven digital transformation initiatives.
• Collaborate with the Integration Services Team to ensure seamless integration with the company's IT landscape.
• Manage escalations and ensure timely resolution of any issues.
• Monitor adherence to established processes, measure service performance, implement improvements, and report on key metrics.
• Ensure that existing CRM applications are continually optimized and maintained.

About the company: A semi-government real estate development company in Saudi Arabia, dedicated to providing affordable and high-quality housing. As the government's investment arm in the real estate sector, it plays a key role in promoting sustainable urban development and improving the quality of life in Saudi Arabia.