Client Relationship Management - Construction

Saudi Arabia Construction Practice 

Location: Riyadh, Saudi Arabia

Responsibilities of Regional Construction Practice – Assistant Vice President 

The role is join the Marsh Construction team located in Riyadh, situated in Saudi Arabia with a fantastic opportunity to grow with the business and build on specialist knowledge. 

The Construction team currently comprises 3 members in Kingdom & a multinational team of 13 employees responsible for development, placement and servicing of construction business (infrastructure, mixed use, oil, gas, petrochemical and power) throughout the Kingdom. The team collaborates with colleagues from Marsh’s regional organization, its extensive retail network and other global energy hubs to provide specialist client servicing capabilities, world-class product solutions and access to local markets.

Client Servicing

• Develop a strong understanding of our clients’ business, strategic priorities, risk strategies and risk management needs and develop innovative approaches to unique client needs. 

  
  

• Risk management advisory and guidance to clients, including risk identification, contract reviews and liaising/negotiating terms with various project stakeholders

  
  

• Implement and maintain a quality service plan and regular open items reports.

  
  

• Responsible for maintaining quality in all area of client deliverables.

  
  

• Build and maintain client relationships and become the primary co-contact for clients, along with the branch client executive

  
  

• Makes recommendations to clients regarding additional products & services as solutions to clients’ risk issues.

  
  

• Keeping business numbers and forecasts accurately updated in MarshForce.

  
  

• Responsible for ongoing service and communication with client, including promoting client/insurer relationship as needed, executing contracted services, and performing contract reviews

  
  

• Contribute to retention through effective risk solutions and excellence in service

  
  

• Ensure all back office activities are complete, included but not limited to MarshForce management, complete accounting paperwork, filing of client/project documents

  
  

Broking and Placement 

• Collect exposure information and underlying coverage requirements from clients

  
  

• Coordinating with all internal and external stakeholders in Saudi and internationally to ensure timely delivery of slips, quotations, certificates, policies and invoices

  
  

• Review and process underwriting information, prepare and submission of Slip to

  
  

• Compilation / Comparison of the terms received from underwriters , within the regulatory scope

  
  

• Presentation of terms to the client

  
  

• Effecting the placement with the short listed insurer/reinsurer and obtaining follow support (where required)

  
  

• Responsible for the execution of the placement strategy in accordance with client instructions

  
  

Business Development 

• Maintain an active sales funnel and help to drive construction revenue growth

  
  

• Identifying prospective clients

  
  

• Preparation of presentations

  
  

• Preparation of reports and RFP responses to tenders (with input from specialists within the global network where required) working to tight timeframes 

  
  

• Creates & participate in presentations to existing clients and prospective clients

  
  

• Look for any cross selling opportunities

  
  

• Helping develop marketing collateral such as brochures, mailers, etc.

  
  

• Training and Capabilities Development

  
  

• Working with the construction team and other subject matter specialists to develop training materials for internal and external stakeholders on all matters related to construction clients

  
  

Knowledge, Skills and Abilities

• Education Relevant college/university degree required, engineering background preferred

  
  

Experience

• Experienced as a client advisor, client executive, or account manager with broking expertise or reasonable industry experience

  
  

• Knowledge and skills (general and technical)

  
  

• Strong work ethic, detailed oriented and proactive

  
  

• Excellent communication and interpersonal skills

  
  

• Good relationship builder, both with clients and internally

  
  

• Team Player

  
  

• Organised with problem solving ability

  
  

Other requirements 

• Sets transformational business goals

  
  

• Acts for long-term client satisfaction

  
  

• Willing to constantly learn and grow with the business

  
  

Marsh is the world’s leading insurance broker and risk adviser. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and X

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, skin color, or any other characteristic protected by applicable law.