Job Purpose: The Client Relations Manager will play a key role in identifying and securing new business opportunities for our relocation and moving services. The position focuses on building and maintaining long-term relationships with corporate clients, ensuring Move One is included on their approved vendor lists, and managing ongoing service needs.
New Business Development:
Identify and engage with potential corporate clients in need of relocation and moving services.
Present Move One's services to prospective clients, ensuring we are added to their approved vendor lists.
Develop and execute strategies to secure contracts and win bids for ad hoc relocation needs.
Client Relationship Management:
Maintain regular contact with existing clients to ensure satisfaction with services.
Act as the primary point of contact for clients, addressing inquiries and resolving service issues.
Foster strong relationships to encourage repeat business and referrals.
Account Maintenance:
Monitor client accounts, ensuring all services are delivered on time and within scope.
Coordinate with internal teams to manage logistics, ensuring seamless service delivery.
Regularly review and assess client needs, proposing additional services or improvements.
Reporting and Feedback:
Track and report on client interactions, sales pipeline, and successful bids.
Gather client feedback to inform service enhancements and address areas of improvement.
Proven experience in business development, sales, or client relations, ideally within the relocation or logistics industry.
Strong communication and negotiation skills.
Ability to build lasting relationships and provide outstanding customer service.
Familiarity with the corporate procurement process and vendor management.
For over 25 years, Move One has provided seamless international logistics solutions, corporate relocations, moving and storage, and pet shipping services across the globe. A leader in emerging and frontier markets, we understand our customer requirements and difficulties they face operating in challenging environments. Move One has provided project logistics in support for military, humanitarian organizations, and the energy sector throughout the developing world. With operations in Eastern Europe, the Balkans, Central Asia, the Middle East, and most recently the African region. Move One has the necessary experience, local knowledge, and resources to execute on any logistic project. We are not just a logistics company, nor a moving company but we are Move One.