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Job Description

  • Implement all instructions & directives coming from Manager, Asst. Manager Supervisor, Captain Waiter and ensure that all staff follows.
  • Supervise and participate in the daily movement.
  • Always enhance the company image by giving above-standard quality of service to all our valued customers.
  • Must always apply and practice the SLA Golden Rules.
  • Ensure submittal of Lounge Daily Food & Facility Temperature Reports, Dump Report and shift end report to Admin Office.
  • Always ensure high quality of food service and presentation.
  • Participate in maximizing profitability of the department and achieve the set target plan.
  • Must check the quantity and quality of all food delivered. Any discrepancy must be reported, return and replace immediately.
  • Must arrange and follow the first-in first-out (FIFO) policy.
  • Responsible in displaying all food items as per the category based on approved menu.
  • Responsible in ordering correct food quantity forecast to the kitchen through email.
  • Responsible in keeping the food counter clean, guide the waiter at the lounge.
  • Must monitor the temperatures of the food products and make sure that they are presented at right temperature.
  • Must follow the approved food service timing, standard food temperature / date marking, display & set-up presentation.
  • Must attend whenever the passenger needs assistance and knowledge with any of the food displayed.
  • Ensure cleanliness at all areas of responsibility.
  • Attend morning briefing with the Supervisor at the lounge.
  • To act and perform any other related duties assigned by Regional Manager and Central Lounge Office.
  • To have a realistic food ordering forecast based on weekly flight schedule, peak and off-peak hours and holidays.
  • To encourage staff in helping the department in saving expenses.
  • To report any malfunctioning of lounge equipment for immediate repair.

Preferred Candidate

Degree
Certification / diploma
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