Job Description
About the job CHANGE MANAGEMENT EXPERT
Job Description:
We are looking for a skilled Change Management Expert to lead and execute the change management
stream of our 5-year technology strategy. The ideal candidate will play a critical role in ensuring the
successful adoption of transformation initiatives by engaging stakeholders, fostering collaboration, and
promoting a continuous improvement culture across the bank.
Roles and Responsibilities:
1. Change Narrative Development: Draft and articulate compelling change stories to engage and
activate stakeholders across the bank.
2. Communication Planning: Develop and implement clear communication plans to ensure consistent
messaging and understanding of transformation initiatives.
3. Change Champions: Identify and empower change champions within the organization to drive
engagement and influence at all levels.
4. Bank-Wide Change Management: Lead and coordinate change management activities across the
bank to ensure smooth transitions and alignment with the overall strategy.
5. Continuous Improvement Mindset: Foster a culture of continuous improvement, encouraging teams
to adapt and evolve with the transformation journey.
6. Operating Model Support: Assist in designing and executing the target operating model to enable
streamlined processes and efficient delivery.
7. Stakeholder Engagement: Collaborate with business and technology leaders to address concerns,
gather feedback, and maintain alignment with strategic objectives.
8. Impact Measurement: Monitor and measure the effectiveness of change management efforts,
ensuring goals are met and areas for improvement are identified.
Qualifications:
Experience: Minimum of 10 years managing technology transformation projects with a focus on
change management in the financial industry.
Education: Bachelors degree in Business Administration, Organizational Development, or a related
field. A Masters degree or certifications in Change Management (e.g., Prosci, ACMP) is preferred.
Skills and Competencies:
Proven expertise in driving large-scale change management initiatives.
Strong storytelling and communication skills to craft compelling narratives.
Ability to engage and influence stakeholders at all levels.
Experience in identifying and working with change champions.
Strategic mindset with a focus on continuous improvement.
Strong analytical skills to measure and report on change management success.
