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Category & Business Operations Specialist

3 days ago 2025/06/17

Other Business Support Services

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Job Description

Category & Pricing Management:

Assist in setting and optimizing pricing strategies for Resal products.
Support commission margin adjustments to maintain profitability across sales channels.
Review and refine product categorization to align with market trends and customer preferences.
Analyze sales data and consumer behavior to provide pricing recommendations.
Assist in planning and executing periodic promotions based on historical performance.
Track category and channel-specific performance metrics to identify growth opportunities.

Merchant Onboarding & Gift Card Management:

Support the end-to-end onboarding process for new merchants, ensuring proper pricing, commission structure, and contract setup.
Manage gift card setup, approval processes, and category assignments in digital platforms (HubSpot, Retool).
Work closely with the Partnership Team to facilitate smooth merchant integration.
Maintain and update the gift card catalog, ensuring accurate product details and pricing.

Commercial Monitoring & Operational Support:

Assist in collecting and maintaining merchant price lists, particularly from aggregators, ensuring pricing competitiveness.
Work with the Finance Team to validate commission margins and pricing models.
Conduct basic price comparisons across aggregators to ensure competitive market positioning.
Generate reports for finance and sales teams, utilizing Airtable and other reporting tools.

Customer Experience & Category Support:

Monitor and troubleshoot pricing discrepancies and category listing issues to ensure a seamless customer experience.
Ensure product availability and accuracy across all sales channels, identifying and resolving discrepancies in merchant offerings.
Assist in resolving pricing, category, and merchant onboarding issues that impact customer experience.

Cross-Functional Collaboration & Business Support:

Work closely with Finance, Sales, Partnerships, and Marketing teams to streamline operations.

Requirements

Education: Bachelor’s degree in MIS, Marketing, Business Administration, or a related field.
Experience: 1-3 years in category management, pricing, business operations, or commercial support.

Technical Skills:
- Strong data analysis and reporting skills.
- Proficiency in Airtable, Retool, HubSpot, and automation tools like Zapier.

Soft Skills:
- Ability to collaborate with cross-functional teams.
- Detail-oriented and proactive in problem-solving.
- Strong communication and organizational skills.