Call Centre Agent

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Call Centre Agent

locationsJeddah time typeFull time posted onPosted Today job requisition idR00183457 Location: Jeddah
Job Type: Full-time

Overview:

We are seeking a motivated Call Center Agent to join our team in Jeddah, Saudi Arabia. The candidate will possess excellent communication skills, and the ability to manage customer inquiries with professionalism and efficiency.

Responsibilities:

Answer inbound calls from customers regarding automotive services, products, and inquiries. Maintain up-to-date knowledge of the company’s products, services, and promotions. Document customer interactions, concerns, and resolutions in the company’s CRM system. Providing accurate information to customer while maintaining a high level of customer satisfaction. Adhere to call center scripts and guidelines to provide a consistent and high-quality customer service.

Requirements:

Bachelor’s degree or diploma. Prior experience in an automotive or customer service call center environment is a plus. Positive attitude and good communication skills. Excellent problem-solving skills and attention to details. Availability to work flexible hours.
At Nissan, we believe that the differences among us – differences in race, gender, age, mindset, religion, people with disabilities and much more – make us stronger and equip us to better serve our customers and communities. We are committed to creating positive change that ensures transparency and inclusivity throughout the career journey, in order to build teams that create a sense of belonging for all members.
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Saudi Arabia