Bayt.com
https://bayt.page.link/v1TUmrkCw1dqRip19
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Job Description

  • Collaborating with other departments, you will contribute to the development and implementation of strategies to enhance customer experience and optimize call center processes.
  • Handle complex customer inquiries, complaints, and issues, ensuring efficient and satisfactory resolutions.
  • Act as a point of escalation for challenging customer inquiries and complaints, ensuring prompt and satisfactory resolutions.
  • Encourage a motivating and supportive atmosphere that empowers team members to excel and achieve their individual and collective goals.
  • Promote a culture of recognition and appreciation, acknowledging and rewarding exceptional performance and dedication within the team.
  • Nurture a positive and enthusiastic team spirit, fostering a sense of belonging and camaraderie among call center agents.
  • Utilize data-driven insights to coach agents and identify opportunities for process improvement within the call center team.

Skills

  • Exceptional leadership and communication skills to effectively guide and motivate a team of call center agents, ensuring high levels of performance and productivity.
  • Strong problem-solving acumen, adept at resolving complex customer inquiries and managing escalated issues with tact and empathy.
  • Experienced in analyzing call center data to identify trends and opportunities for enhancing efficiency and customer experiences.
  • Proficient at time management and multitasking, enabling efficient call center operations and the attainment of performance objectives.
  • Proficient in leveraging call center data and metrics to optimize processes and elevate customer satisfaction levels.
  • Adept at balancing various responsibilities with effective time management, resulting in streamlined call center operations and goal accomplishment.
  • Excellent at delivering constructive feedback through performance evaluations, contributing to the growth and success of the call center team.

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Medical Clinic
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Years of Experience
Min: 1
Residence Location
Riyadh,Saudi Arabia
Gender
Female
Nationality
Saudi Arabia
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