Bayt.com
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Job Description

We are seeking a skilled and friendly Call Center Representative to join our team in Riyadh, Saudi Arabia. As a Call Center Representative, you will be the first point of contact for our customers, providing them with exceptional service and resolving any issues they may have. You will be responsible for answering incoming calls, making outbound calls, and responding to customer inquiries via email or chat. The ideal candidate will have excellent communication skills, a pleasant telephone manner, and the ability to multitask in a fast-paced environment.

Salary: 8000 SAR

Responsibilities:

  1. Answering incoming calls and assisting customers with their inquiries
  2. Making outbound calls to follow up on customer requests or resolve issues
  3. Responding to customer inquiries via email or chat
  4. Providing information about products and services to customers
  5. Recording customer information and interactions in the company database

Preferred Candidate:

  1. Fluent in Arabic and English languages
  2. Excellent communication and interpersonal skills
  3. Strong problem-solving abilities
  4. Ability to handle high call volume and work under pressure
  5. Good computer skills and familiarity with CRM software
  6. Experience with Galileo ticketing system

Skills

  • Excellent communication skills
  • Fluent in Arabic and English languages
  • Strong problem-solving abilities
  • Ability to handle high call volume and work under pressure
  • Good computer skills and familiarity with CRM software
  • Experience with Galileo ticketing system

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Riyadh,Saudi Arabia
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Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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