https://bayt.page.link/v1TUmrkCw1dqRip19
Full Time Employee
500 Employees or more · IT Services

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Job Description

Responsibilities:

  1. Answer inbound calls and respond to customer inquiries in a professional and courteous manner
  2. Provide accurate and timely information to customers while maintaining a high level of customer satisfaction
  3. Resolve customer complaints and issues by investigating problems, developing solutions, and implementing appropriate actions
  4. Follow up with customers on unresolved issues to ensure customer satisfaction
  5. Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints
  6. Collaborate with team members and other departments to ensure prompt and effective resolution of customer issues
  7. Upsell products and services to customers when appropriate
  8. Stay updated on product knowledge and company policies to provide accurate information to customers
  9. Adhere to call center scripts and guidelines to provide consistent and high-quality customer service
  10. Meet or exceed call center performance metrics, including customer satisfaction, productivity, and quality targets


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2P Perfect Presentation

تأسست شركة العرض المتقن في عام 2004 وهي رائدة في سوق خدمات تقنية المعلومات وحلول التكنولوجيا بالمملكة العربية السعودية. نحن نقدم مجموعة شاملة من خدمات تقنية المعلومات يتيح لنا نموذج أعمالنا المتكامل الفريد تقديم نهج شامل لتحول العملاء الرقمي. نحن نتعاون مع العملاء على مدار رحلتهم الرقمية ، بدءًا من التطوير الأولي إلى إدارة البنية التحتية الخلفية. من خلال إعطاء الأولوية لخدمة العملاء الاستثنائية وتخصيص الحلول لتلبية احتياجات الأعمال المحددة.

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