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Saudi nationals
15 Open Positions
Full Time Employee
500 Employees or more · Automotive Dealership & Distributor

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Job Description

  • Answer inbound calls as well as assist customers who have specific inquiries related to different departments of the company or its affiliates.
  • Perform different types of outbound calls depending upon the requirements like providing appointments, telemarketing, surveys, reminders etc.
  • Build customer’s interest in the services and products offered by the company.
  • Provide personalized customer service of the highest level.
  • Update and maintain the existing databases/system with customer’s current information.
  • Updating IVR Recordings in cases of Promotions/Offers/Price Change/others if required.
  • Other duties as assigned.


Skills

  • Basic computer knowledge/technological skills- adept in using search tools, browsers and also email features; familiarity of CRM solutions.
  • Good verbal and oral communication skills- fast and correct typing.
  • Ability to comprehend, capture as well as interpret basic customer information.
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
  • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
  • Punctuality.
  • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments.
  • Analyze the various parts of a problem properly and develop logical solutions.
  • Quality management- Look for means of improving as well as promoting quality.
  • Ability to make efficient use of resources.
  • Ability to work well as part of a team.
  • Pleasant and friendly mannerism. Treat people with respect.
  • Good social skills.
  • Ability to meet tight deadlines.
  • Attention to detail.
  • A sound knowledge of telephone etiquette

Preferred Candidate

Residence Location
Riyadh,Saudi Arabia
Nationality
Saudi Arabia
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United Motors Group
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Welcome to the United Motors Group (UMG), a prominent and trusted player in the automotive industry in the Kingdom of Saudi Arabia since 1986. Throughout the years, we have earned a reputation for excellence, reliability, and unwavering commitment to our customers. United Motors Group serves as the exclusive Holding Company for the renowned Kia Brand, covering the 7 Western Provinces of Saudi Arabia. Additionally, we proudly represent the JETOUR Brand across all regions of KSA. Our portfolio also includes the recently established Multi Franchise Aftersales Business, FixAuto (Quick Service & Collision) and Repair2Care operating throughout the country. At UMG, our customer-centric approach remains the cornerstone of our success, fostering strong and lasting relationships with those we proudly serve. Join us as we continue our journey, committed to delivering exceptional products and services, driven by our passion for automotive excellence.

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