Call Center Agent: agent will handle inbound and outbound calls, providing excellent service while addressing customer inquiries, resolving issues, and promoting products or services.
Responsibilities:
-Provide information about products and services, including pricing, features, and promotions.
-Resolve customer issues efficiently, ensuring customer satisfaction.
Qualifications:
High school diploma or equivalent
skills:
Ability to handle difficult customers and diffuse tense situations.
Ability to work in a fast-paced environment and manage multiple tasks.
Strong problem-solving skills and attention to detail.
Holool Aloula is a regional leader in the business services market that covers business process outsourcing, technology solution, training and consultations. Since its inception in 2008, Holool Aloula has led the market in the business services and created a respectful reputation that result in growing its market share and happy customer throughout the years. The Company started its activity in its headquarter in Riyadh, and after proving excellence in its services and widening its coverage, Holool Aloula opened two branches in Jeddah and Dammam, with an intention to extend its services all over the Kingdom.