Call Center Agent

1. Customer Support:

§ Answer inbound calls or respond to messages from customers.

§ Provide information about products, services and offers.

§ Receiving complaints and provide solutions.

2. Sales and Upselling:

§ Promote products or services to customers, sometimes meeting sales targets.

§ Upsell or cross-sell based on customer needs.

3. Problem Resolution:

§ Resolve customer complaints or issues effectively and efficiently.

• Document customer interactions and issues for future reference.

4. Team Collaboration:

§ Work with colleagues or supervisors to address issues that are more complex.

• Participate in team meetings and training sessions.

5. Education &Experience

Business administration or any related field

Experience: no need

6. Skills & Qualification

• Communication Skills
• Proficiency of English language
• Listening
• Data Entry
• People Skills
• Customer focus
• Multi-tasking
• valuable time to avoid potential delays.