Bayt.com
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Job Description

The Call Center Agent handles customer inquiries via phone, email, or chat, providing support, resolving issues, and ensuring customer satisfaction. Fluency in English is required for clear communication.


Responsibilities:

  1. Respond to customer inquiries professionally in English.
  2. Provide accurate information regarding products and services offered by the company.
  3. Resolve customer complaints and issues effectively and efficiently.
  4. Document customer interactions and maintain accurate records in the database.
  5. Follow up with customers to ensure their issues have been resolved to their satisfaction.


Preferred Candidate:

  1. Excellent verbal and written communication skills.
  2. Strong problem-solving abilities and a customer-centric approach.
  3. Ability to work under pressure and handle challenging situations.
  4. Team player with a positive attitude and willingness to learn.
  5. Previous experience in a call center or customer service role is a plus.
  6. English speaker with the ability to communicate effectively.


Skills

  • Fluency in English

Job Details

Job Location
Riyadh Saudi Arabia
Company Industry
Telecommunications
Company Type
Employer (Private Sector)
Job Role
Customer Service and Call Center
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Riyadh,Saudi Arabia
Nationality
Saudi Arabia
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Pioneers Outsourcing is a fast-growing provider of outsourcing, in sourcing and co sourcing contact-center services. is one of the experienced players in the business-process-outsourcing-solution market. We maximize the ecosystem that supports your customers/End users while improving every interaction within the customer life-cycle. We leverage market drivers, customer expectations, analytic and insights to differentiate you in your market place. We utilize our transformation methodology, domain expertise, technology, process optimization and analytic expertise to improve business outcomes. Flexibility & AgilityWe customize our solutions for our partners, structurally and commercially based on their needs. Pioneers is more than just a conventional contact service provider. We add value to our Clients by consulting them on market trends, new services and recommendations to improve their overall business directions We provide multi Lingual service in Arabic, English,Urdu,French, Spanish, Italian, and German, our services are also offered in many other languages upon client request. Our client list includes local and international organizations from various industries and disciplines; Government,Telecommunications, FMCG, Banking, Pharmaceuticals, Manufacturing, Advertising, and Real Estate Customer oriented, we have the flexibility to tailor our services to satisfy specific clients' needs and requirements

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