OVERVIEW
NEOM is an accelerator of human progress and a vision of what a new future might look like. A region in northwest Saudi Arabia on the Red Sea, NEOM is being built from the ground up to include hyperconnected, cognitive cities, ports, next-generation infrastructure and industries, enterprise zones, research centers, sports and entertainment venues and tourist destinations.
As a destination, it will be a home for people who dream big and want to be part of building a new model for exceptional livability, creating thriving businesses and reinventing environmental conservation.
As a workplace, it is a place for people who share our core values of care, curiosity, diversity, passion, respect, and becoming a catalyst for change.
Are you ready to help NEOM find solutions to the world’s most pressing challenges? Are you prepared to create a lasting legacy that benefits generations to come? Then we want to hear from you!
ROLE OVERVIEW
The Business Operations Lead plays a vital role in driving operational excellence across GRC. Through effective alignment, process optimization, and data-driven decision-making, you will ensure smooth running of daily operations, maximize efficiency, and contribute to achieving GRC goals for the Strategy and Project Management Office (SPMO).
More specifically, your role will be to enable all domains of the GRC in the realization of their implementation plans through proper contract management. You’ll work to efficiently create the best processes to support the business and to secure the domains’ service needs in terms of sourcing to contract. This process will be aligned with and satisfy the requirements of all relevant parties to GRC. On top of that, the role will be to manage the lifecycle of the contracts from signature to closure and drive the contract performance and compliance within GRC.
KEY ACCOUNTABILITIES & ACTIVITIES
Business Operations
- Analyze and evaluate current business processes, identifying areas for improvement.
- Design, implement, and streamline operational processes to enhance efficiency and cost-effectiveness.
- Automate tasks wherever possible to optimize resource utilization.
- Develop and maintain standard operating procedures (SOPs) for all operational functions.
- Maintain open and transparent communication with all GRC stakeholders.
- Collaborate effectively with cross-functional teams to ensure seamless integration of operations within the broader GRC.
- Involve in Source to Contract phase to provide inputs to relevant stakeholders in negotiation decisions involving legal or regulatory requirements, contract standards, and cost targets to ensure that the key organization interests are captured and covered in the contract.
- Ensure Contract Executive is consulted for any strategic decisions, contract variations, or approvals for complex contracts.
- Lead contract management reviews (setting, analysis, and monitoring of KPIs) via regular cadence.
- Facilitate and own the record keeping for all contract-related correspondence and documentation.
- Monitor contracts actively and complete contract close-out, prompt for extension or renewal, and/or short cancellation, as required.
- Communicate contract-related information and alerts to all stakeholders.
- Ensure alignment to standards, procedures, and templates set by the Centre of Excellence.
Culture and Values
- Embrace NEOM’s culture and Values https://www.neom.com/en-us/about.
- Act with honesty and integrity by following best practices, and upholding the robust standards and expectations set out in NEOM’s Code of Conduct.
- Maintain fair, ethical, and professional work practices in accordance with NEOM’s Values and Code of Conduct.
- Adhere to NEOM’s Policies, procedures, and controls to ensure compliance with rules.
BACKGROUND, SKILLS & QUALIFICATIONS
Knowledge Skills and Experience
- 5+ years in the field of accounting, Financial risk analysis, cost management or related fields
- Business Insights
- Contract Negotiations
- Contract Start-up
- Contract Execution and Compliance
- Contract Management
- Operational and Service Excellence
- Stakeholder Management
- Excellent writing and reporting skills
- Attention to detail
- Strong analytical and organization skills
- Ability to multi-task and work independently
- Proficiency in Microsoft Office
- Excellent written and verbal communication skills
- Creative and innovative thinking
- Problem-solving skills
- Relationship-building and influencing skills
- Commercial thinking
- Teamworking skills
Qualifications
- Bachelor’s degree in relevant field.
- Appropriate professional qualification in the field of Business Administration.
- Program Management Professional (PMP, MSP practitioner level) an advantage.
- Fluency in English, with knowledge of Arabic being an advantage.
