Business Analyst

Who Are We❓We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.The Job in a Nutshell💡We are looking for a Business Analyst who will play a pivotal role in improving and optimizing how we operate at Foodics. This role is all about turning complex data into actionable insights that help us serve our clients—restaurants, cafés, and foodservice businesses—better.You will be the go-to expert for understanding, analyzing, and enhancing our product research into new features and additions, as well as our customer workflows, ensuring they align with our mission of revolutionizing restaurant management.You will collaborate across teams to model, document, and refine business opportunities while using your analytical skills to tackle challenges and uncover opportunities for growth.What Will You Do❓ Map, analyze, and improve key business opportunities within the Foodics ecosystem. Collaborate with product, operations, and customer success teams to understand market needs and translate them into product and feature ideas. Develop clear documentation and visual representations (e.g., PRDs, flowcharts, presentations, etc.) of workflows. Present findings and recommendations to stakeholders, ensuring alignment with strategic goals. Support the implementation of new processes and monitor their impact over time. Stay updated on industry trends to identify areas where Foodics can innovate and lead. Work closely with product managers to understand the product's vision and align with them on implementation phases. Conduct market research and competitive analysis, and translate findings into actionable insights that feed the product's roadmaps. What Are We Looking For❓ Bachelor’s degree in Business Administration, Information Technology, Industrial Engineering, or a related field. 2-3 years of experience in a similar role, preferably within a tech or SaaS company. Highly organized in thinking, analyzing, and presenting information. Strong analytical and problem-solving skills—you know your numbers and can think critically about them. Outstanding communication and interpersonal skills—you're a storyteller who can simplify complex concepts. Familiarity with business process modeling and documentation tools (a plus). Industry knowledge of restaurant management systems or similar fields is a huge advantage. Must be an Arabic speaker with proficient English skills. Preferably based in Riyadh. What We Offer You❗We believe you will love working at Foodics! We have an inclusive and diverse culture that encourages innovation and flexibility in-office, and hybrid work setups. We offer highly competitive compensation packages, including bonuses and the potential for shares. Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually. We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment. Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry. We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.