Main Purpose
Your mission will be to craft within the boutique a universe that will deliver a One Of Not Many memorable client experience, creating fulfilling employee experience, and implementing a strong clientelling approach to drive ambitious and sustainable business results.
Key responsibilities
Business development: Strongly contribute to grow Brand’s reputation and desirability in the market by participating in networking activities outside of the Boutique including client events Initiate Boutique events and activities through partnerships to boost sales and traffic Be aware of the local business environment and its impact on our sales, including the commercial activities of competitors
Clienteling:
In collaboration with the boutique team, drive and monitor all CRM and clienteling initiatives Lead by example and develop individual relationships with clients and prospects Build and develop the VVIP database.
Boutique performance and operations management
Reach quantitative and qualitative targets in line with Brand objectives Propose, define, monitor, and guarantee the implementation of dynamic action plans to achieve Maison and boutique sales targets Drive, monitor and report Performance. Develop and share an in-depth knowledge of the boutique business
Demonstrate sales leadership for staff and set performance targets for team and individual with relevant KPIs Drive the changes and ensure adoption of new tools & services Manage boutique operations in accordance with Brand and group compliance policies Ensure that all Brand and Richemont procedures are perfectly followed to enable the team to perform at their very best on the shop floor
Represent Brand identity - Act as a Maison ambassador
Act as an Ambassador for the Brand, ensuring the integrity of its image with clients and within the local retail community Be the ambassador and key contact person for all interactions with the Group and International HQ (to present the boutique, organize visits and events…) Adhere with Passion to the values and rituals of presentation established by the Maison
Team Management & People Development
Design the optimum organization, recruits the right profiles, and ensures proactively talent pipeline in your boutique Develop positive relationship with team by understanding and addressing individual motivation, needs and concerns Identify and define team’s training need, ensuring a singular and adapted development plan is curated & communicated accordingly to each team member Develop a business-oriented approach in your boutique through regular role plays and on spot coaching, to consistently improve individual and team performance Coach, train, motivate and lead by example with a high degree of professionalism Provide to the team a strong sense of purpose by inspiring a cohesive team spirit, and reinforce engagement Communicate, federate, and motivate the boutique team around the strategy and vision of the Maison * Drive performance management to achieve KPI’s and perform above expectations
