Boutique Manager

Lead the Boutique team by explicitly communicating objectives, responsibilities, results, brand standards and procedures. Assign tasks, track and communicate. Transfer and maintain the sense of belonging and pride in working at A. Lange & Söhne. Organize team activities and cultivate team spirit. Develop capabilities and coach the team members to reach objectives. Plan to assemble the top-notch team. Source potential candidates, recruit, on-board and train new staff as a part of “Lange family” from day 1. Monitor the team and take necessary Human Resources decisions to restructure the team. Ensure coaching of each boutique team member and collective objectives, via (but not limited to) team meetings, on the job trainings, appraisals, anticipation of training needs, distribution of tasks, and feedback on expectations. Guarantee team has access to all needed information and documents regarding guidelines, novelty information, etc. Organize boutique team schedules and solve conflicts, to ensure work equality of staff in terms of working hours and opportunities. Monitor staff appearances and behavior, in line with company policy and boutique guidelines (uniform, makeup, language, hair, accessories, etc.). Define store navigation scenario and mobilize Sales Associates on the sales floor. Direct and support the team to competently deliver Lange selling ceremony using appropriate brand verbiage, behavior and tools. Generate the interest of target prospects and convert to boutique customers. Develop specific programs to acquire new high potential customers. Manage clients’ lifecycles. Maintain on-going relationships with clients as a part of “Lange family”. Ensure special attention to existing and new VIP customers to maintain their loyalty. Identify opportunities and propose clienteling strategy using iCM. Obtain, input, update client information and track clienteling tasks of Sales Associates. * Identify current and future customer’s requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements.