Job Description
Position Summary:
The Boutique Manager is responsible for planning, organizing, coordinating, and leading all activities within the boutique. The primary objective is to ensure the boutique delivers an exceptional luxury customer experience while achieving profitability and operational excellence. The Boutique Manager acts as the brand ambassador, maintaining the highest standards of service and presentation in alignment with the luxury brand’s values.
Responsibilities:
Customer Experience and Service:
- Ensure the boutique offers an unparalleled luxury shopping experience, fostering long-term client relationships and satisfaction.
- Meet customer service expectations through personalized communication, timely updates on sales and promotional activities, and professional handling of customer concerns.
- Maintain a positive and welcoming boutique atmosphere that reflects the luxury brand image.
Boutique Operations Management:
- Oversee daily boutique operations in accordance with the company’s policies and standards for safety, hygiene, and visual presentation.
- Take full responsibility for the boutique’s security and ambiance, ensuring it meets luxury standards.
- Monitor sales reports and cash transactions to ensure accuracy, accountability, and timely bank deposits.
Team Management and Development:
- Lead, train, and motivate the team to deliver outstanding customer service and meet sales targets.
- Ensure all staff are knowledgeable about the brand’s products, collections, and heritage to deliver a premium shopping experience.
- Prepare staff schedules, manage attendance and leaves, and address any team-related issues promptly.
- Conduct regular team meetings to discuss sales performance, client feedback, and operational updates.
Sales Performance and Profitability:
- Drive the boutique's profitability by ensuring sales targets are met and exceeded.
- Develop and maintain strong relationships with key clients, ensuring their loyalty to the brand.
- Analyze sales figures, stock movements, and customer feedback to identify opportunities for improvement.
Inventory and Stock Management:
- Manage the boutique's inventory, including transfers of items to and from other locations.
- Monitor stock levels and ensure timely replenishment in coordination with the brand manager.
- Conduct regular stock audits to ensure accuracy and alignment with records.
Brand Representation:
- Uphold the brand’s image and reputation by ensuring the boutique reflects its luxury standards in all aspects, including visual merchandising, service quality, and team presentation.
- Represent the brand at events or promotional activities as needed.
Compliance and Reporting:
- Ensure total compliance with the company’s guidelines, standards, and disciplinary policies.
- Provide accurate reports on sales performance, inventory status, and boutique operations to the Area Manager.
Skills
Qualifications and Requirements:
- Experience: Minimum 3 years of experience in luxury retail or hospitality, preferably as a store or boutique manager.
- Customer-Centric: Exceptional understanding of client satisfaction, luxury service expectations, and a strong sense of etiquette and interpersonal behavior.
- Skills:
- Excellent communication and relationship-building skills.
- Leadership and motivational skills to inspire the team.
- Strong analytical and problem-solving abilities.
- Attention to detail and commitment to delivering excellence.
- Language Proficiency: Fluent in English and the local language; knowledge of an additional tourist-relevant language is a plus.
- Personal Attributes:
- Well-mannered, elegant, and able to hold sophisticated conversations.
- Creative, curious, and adaptable to different clients’ needs.
- Team player with empathetic and interpersonal skills.
- Education: Bachelor’s degree in Business, Hospitality, or a related field is preferred.
