Conduct thorough needs assessments and gather detailed business requirements from stakeholders, including customers, internal departments, and executives.
Analyze business processes, identify pain points, and define opportunities for improvement through the implementation of Conversational AI solutions.
Translate business needs into clear, concise, and actionable user stories and use cases.
Design and Document Conversational Flows:
Design and document complex conversational flows for chatbots and IVR systems, considering user journeys, decision trees, and potential user inputs.
Create and maintain comprehensive documentation of all business requirements, design specifications, and test cases.
Collaborate with Development Teams:
Work closely with developers, engineers, and other stakeholders to ensure that the final solution meets business requirements and user expectations.
Provide ongoing support and guidance to the development team throughout the project lifecycle.
