We are seeking a skilled AV Technical Support Engineer to join our team. The AV Technical Support Engineer will be responsible for providing technical support and maintenance for audio-visual equipment and systems. This role requires expertise in troubleshooting, installation, and configuration of AV equipment to ensure optimal performance and user satisfaction.
Install, configure, and maintain audio-visual equipment and systems, including projectors, video conferencing equipment, microphones, speakers, and control systems.
Provide technical support and troubleshooting for AV equipment issues, both remotely and on-site.
Diagnose and resolve hardware and software problems related to AV systems.
Collaborate with internal teams and external vendors to ensure seamless integration of AV solutions.
Conduct regular maintenance and preventive measures to ensure equipment reliability and performance.
Test and evaluate new AV technologies and recommend upgrades or enhancements.
Create and maintain documentation related to AV systems, including configuration settings, user guides, and troubleshooting procedures.
Train end-users on the operation and maintenance of AV equipment and systems.
Bachelor’s degree in Electrical Engineering, Computer Science, or related field (preferred) or equivalent work experience.
Proven experience as an AV Technical Support Engineer or similar role.
In-depth knowledge of audio-visual equipment, systems, and troubleshooting techniques.
Hands-on experience with AV control systems (e.g., Crestron, Extron) and video conferencing platforms (e.g., Zoom, Teams).
Strong technical aptitude and ability to quickly learn and apply new technologies.
Excellent communication and interpersonal skills with a customer service-oriented approach.
Ability to work independently and as part of a team in a fast-paced environment.
Certification in AV technology (e.g., AVIXA CTS, Extron AV Associate) is a plus.
ALESAYI HOLDING was established in 1945 by the late entrepreneurial founder Omar Kassem Alesayi, who started with a textile shop to build an empire of more than 65 subsidiaries worldwide. Alesayi's founder believed in the importance of individuals and their role in the community. His sons inherited this vision and made this entity one of the best national economic groups in the Kingdom. Alesayi is also a leader in the global markets in different sectors and investments. Alesayi Holding Group is committed to its employees' growth by offering them many opportunities for career advancement within a culture that rewards quality performance and supports their path to success. Alesayi Group always cares about the welfare of society through philanthropy and community services around the Kingdom.
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