Associate Director - Key Account Management
Division: Operations Department: Supply Chain and Logistics Company: Red Sea Global
Role:
The Associate Director, Key Account Management, will be responsible for developing and managing strategic sourcing and relationship with key existing and new clients within the hospitality sector (hotels, restaurants, retail, etc…) as well as other industries within KSA and potentially across the MENA region. This role will focus on growing the customer base, driving sales, and promoting Red Sea Trading and Logistic Co solutions, while achieving revenue and profitability targets. The role will involve identifying new business opportunities and maintaining a high level of customer satisfaction to ensure long-term partnerships.
Responsibilities:
Strategic Account Management: Build and manage relationships with key clients across hospitality and external sectors. (hospitality, retail, food outlets, catering companies, etc.). Develop a deep understanding of clients' needs and tailor solutions to enhance business value. Business Development: Proactively identify and target potential customers in both hospitality and non-hospitality sectors within KSA and the wider MENA region. Expand the company's customer base through outreach, networking, and attending industry events. On-board RSG hotels as per the opening roadmap Sales & Revenue Growth: Meet or exceed sales targets and key performance indicators (KPIs) by negotiating and closing deals with key accounts. Ensure the delivery of services aligns with clients' expectations and contractual agreements as well as Red Sea Trading and Logistic Co objectives. Cross-Functional Collaboration: Work closely with logistics, operations, sourcing/purchasing, and import freight and customs teams as well as RSG support divisions to ensure seamless execution of services and delivery to clients. Manage the flow of information and coordination to ensure high-quality service. Customer Retention & Satisfaction: Implement customer satisfaction programs and regular feedback loops to enhance relationships, ensuring high retention rates across all key accounts. Market Intelligence: Monitor market trends, competitor activity, and customer preferences across the main cities in Saudi Arabia as well as MENA region. Provide actionable insights to the senior management team for strategic decision-making. Team Leadership & Development: Lead a team of key account senior specialist and managers, providing mentorship, training, and performance feedback. Foster a collaborative, goal-driven environment to ensure the success of the account management team. Reporting & Forecasting: Provide regular sales and demand forecasts, pipeline reports, and market analysis to senior leadership. Track key metrics and performance data to evaluate success and adjust strategies.
Requirements
Bachelor's degree in business administration, Supply Chain Management, Hospitality Management, or a related field; MBA is a plus. Minimum of 15 years of experience in Key Account Management or Sales, with at least 5 years in a leadership role especially with Hospitality Management background. Experience in business development, sales purchasing and logistics. Proven track record of managing key accounts and growing business within KSA and the MENA region. Fluency in Arabic and English (both spoken and written) is required.
Skills:
Sales & Business Development: Expertise in generating new business, sales strategy development, and closing large deals with high-value clients. Account Management: Strong ability to manage multiple high-profile clients, ensuring satisfaction, retention, and the long-term success of partnerships. Negotiation: Advanced negotiation skills to close deals that balance client needs and business profitability. CRM Proficiency: Skilled in using CRM systems for managing client relationships, tracking sales activity, and maintaining pipeline health. Communication Skills: Excellent verbal and written communication abilities in both English and Arabic to effectively interact with senior stakeholders, clients, and cross-functional teams. Problem Solving & Conflict Resolution: Strong analytical and problem-solving skills with the ability to resolve complex issues and manage client expectations. Presentation Skills: Ability to deliver impactful presentations to senior clients, internal teams, and stakeholders, conveying complex information in a clear, persuasive manner. Cultural Awareness: Deep understanding of regional business culture and practices across the MENA region, with the ability to tailor approaches for different markets. Financial Acumen: Ability to assess the financial health of key accounts and ensure contracts are profitable and sustainable for the business.
Job Financial Dimensions:
Responsible for generating a significant portion of annual sales revenue across multiple sectors (hospitality, retail, food outlets, catering companies, etc.). Meet or exceed annual growth targets (set by management) for revenue and profit. Oversee the financial performance of assigned key accounts, ensuring profitability and cost efficiency. Close collaboration with Sourcing/Purchasing and Logistic to ensure price competitiveness
Location: Jeddah
