About us:
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.
About our Commercial Graduate Program
Our 12 month program elevates exceptional Saudi graduates into future leaders.
It is a comprehensive and hands-on experience designed to accelerate your growth within the dynamic realm of Account Management.
You will work with an executive mentor to help tackle company-wide initiatives with key stakeholders and gain professional development while handling live business challenges, making a mark from day one. Successful completion of this program will lead to internal opportunities based on performance.
If you have a brilliant academic track record, are a proactive problem-solver, and are ready to push boundaries, while executing with precision; this is the program for you!
Your role:
We are looking for a proactive Associate Account Manager to join our team and support our 'Buy Now, Pay Later' (BNPL) merchants and partners. As an Associate Account Manager, you will be responsible for maintaining relationships with our merchant clients, assisting them with their needs, and ensuring they gain maximum value from our BNPL solutions. This is a fantastic entry-level opportunity for a customer-focused professional who is excited to grow their career in the fintech space.
Your responsibilities:
Client Relationship Management
- Serve as the primary point of contact for assigned accounts, providing timely support and managing day-to-day client requests.
- Proactively reach out to merchants to ensure they are fully supported and satisfied, identifying any potential pain points or opportunities for increased engagement.
- Build and maintain strong, long-term relationships with clients to foster trust and loyalty, assisting with any questions or issues related to their use of BNPL products.
Account Support & Optimization
- Help merchants optimize their use of BNPL services by providing training, product updates, and best practices tailored to their business needs.
- Monitor account activity to identify trends and offer recommendations for improving performance and driving increased usage of BNPL offerings.
- Collaborate with internal teams, including product, marketing, and customer support, to resolve issues and provide a seamless experience for clients.
Performance Tracking & Reporting
- Track and report key metrics related to merchant performance and engagement, ensuring clients are maximizing the potential of BNPL tools.
- Prepare regular reports and insights for both clients and internal teams, identifying opportunities for expansion or improvement.
- Gather and relay client feedback to the product team to inform feature development and improvements.
Upsell & Cross-Sell Opportunities
- Identify upsell and cross-sell opportunities within your accounts, sharing potential solutions that align with client goals and challenges.
- Collaborate with the sales team to support renewals, expansions, and new product introductions to existing accounts.
Your expertise:
Experience
- At a minimum, internship or co-op training experience in account management, client support, or customer success roles, ideally within fintech, SaaS, or a B2B environment, with a maximum of 2 years of experience.
- Familiarity with BNPL products or similar financial services is a plus but not required.
Skills
- Excellent communication and interpersonal skills, with the ability to understand client needs and translate them into actionable solutions.
- Strong organizational skills and attention to detail, able to manage multiple accounts and prioritize tasks effectively.
- Proficiency with CRM software (e.g., Salesforce) and basic knowledge of Excel or similar reporting tools.
Attributes
- Customer-focused and empathetic, with a desire to build lasting client relationships and contribute to client success.
- Solution oriented and adaptable, able to remain calm and professional in fast-paced or challenging situations.
- Proactive and collaborative, with a team mindset and the ability to work effectively with cross-functional teams.
All qualified individuals are encouraged to apply.
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