Job Summary:
Six Flags & Aquarabia Qiddiya City
At Six Flags Qiddiya City, the Assistant Manager – Guest Services is responsible for overseeing the daily operations of guest service areas, including ticket counters, entrance gates, and information desks, ensuring a seamless and exceptional guest experience. This role involves supervising and leading the Guest Services team, providing guidance and support to maintain high service standards across allguest-facing touchpoints. The Assistant Manager will manage guest service budgets, monitor and analyze guest feedback, and collaborate with other departments to drive initiatives that enhance overall guest satisfaction.
Job Duties:
▪ Comply with the Six Flags Qiddiya’s code of conduct and ethics
▪ Promote the Six Flags Qiddiya vision, mission, values and model desired behaviors
▪ Promote Six Flags Qiddiya and spread its culture
▪ Commit to Six Flags Qiddiya’s rules and regulations
▪ Perform tasks as directed in the pursuit of the achievement of organizational goals
▪ Share with team know-how and encourage their development
▪ Oversee the daily operations of the guest service areas, including ticket counters, entrance gates, information desks,
and any other guest-facing touchpoints.
▪ Supervise and lead the Guest Services team, providing guidance and support as needed.
▪ Ensure smooth operations at ticket counters, entrance gates, and other guest service areas.
▪ Maintain a high level of guest satisfaction by resolving guest concerns and complaints in a timely and professional
manner.
▪ Monitor and analyze guest feedback, identify trends, and implement improvements.
▪ Collaborate with other departments to coordinate guest service initiatives and enhance the overall guest experience.
▪ Manage guest service budgets and expenses
▪ Maintain accurate records and generate reports on guest service performance.
▪ Develop and implement guest service protocols, policies, and standard operating procedures to maintain consistent
high-quality service across all guest service touchpoints.
▪ Empower guest service team members to resolve guest issues on the spot, while also escalating complex or sensitive
matters for your own intervention as needed.
▪ Analyze guest feedback data, including surveys, comments, and complaints, to identify areas for improvement in guest
service delivery. Implement strategic initiatives to address pain points.
▪ Serve as the primary point of contact for guests with elevated concerns, handling sensitive situations with diplomacy
and professionalism to maintain the park's reputation.
▪ Manage the guest service budget, forecasting staffing and resource needs, and optimizing spend to ensure financial
efficiency.
▪ Collaborate cross-functionally with other department heads, to align guest service initiatives with the overall park
strategy.
▪ Prepare detailed reports on guest service metrics, team performance, and improvement plans for review by the Park
Manager and executive leadership.