Airline Delivery Manager (Saudia Solutions Center)

Job Title

Summary of Role

The Programs, Delivery & Support Division is dedicated to delivering and supporting airlines with the quality and efficiency they need to grow their business and meet the expectations of their customers. As part of this team, the Airline Delivery Manager plays a key role in ensuring the successful, high-quality, and consistent delivery of Amadeus’ full range of Airline products and services. The goal is to provide the best possible customer experience throughout the entire scope of delivery activities, including project management, implementation, development, and ongoing services.

You will be responsible for managing your own customer portfolio, overseeing the day-to-day delivery of projects and services to ensure alignment with the customer’s business objectives, while securing the corresponding revenue for Amadeus.

You will leverage your good internal network to drive collaboration across various teams, using your influence to ensure that we are consistently meeting customer expectations. Customers will look to you for functional guidance and advice on implementation, planning, prioritizing, and scheduling activities related to both projects and services.

We are seeking a dedicated and highly motivated Airline Delivery Manager to join our team, focusing on our Middle East, Turkey & Africa airline customers. This role will be based in Jeddah, and we encourage applications from individuals of all backgrounds and experiences.

Main responsibilities

• Understand the Amadeus strategic vision around the full scope of IT and digital products and services and implement it in Delivery Management

• Understand the Customer's business & strategy to ensure deliveries are prioritized in line with their needs and value realization objectives

• Establish and maintain positive relationships with the customer IT & business stakeholders through a proactive management of their needs, wants and expectations

• Lead the formation of an action plan and demonstrate a sustainable high level of customer satisfaction

• Manage project management, governance and steering to ensure best practice and successful completions

• Anticipate potential issues so solutions can be implemented before problems arise in delivery projects

• Cover complex projects to ensure successful delivery by Amadeus

• Lead a high degree of interaction and effective communication between EAT, Regional and Central teams to create a best-in-class customer experience

Resources & Skills Development

• Stay up to date with product evolutions and portfolio expansion
• Adhere to standard delivery management processes, procedures, tools and techniques
• Participate in a continuous improvement process for measuring and improving performance, satisfaction and skills.

About the Ideal Candidate

• A university degree in IT, Engineering, Business, or a related field, or equivalent work experience.
• At least 7 years of experience in Airline IT or related sectors. Experience in Business Solutions and/or Delivery Management, with a proven track record as a Project or Program Manager within the (Airline) IT industry.
• In-depth knowledge of the airline business, GDS systems, and complex IT projects.
• Proficiency in both English and Arabic is required.

What we can offer you

🎯 A critical mission and purpose -At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.

🌎A truly global DNA- Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.

🤗A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.

💰A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits and health benefits.

🌟A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.

🌈A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.

📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.

#LI-EMEA

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.