Job Description
Purpose of the Job
As an Air Freight Specialist at Aramex, you will be the primary point of contact for clients regarding air freight inquiries. Your role is pivotal in maintaining strong client relationships, while also delivering tailored freight solutions to meet their specific needs. You will play a crucial part in procuring competitive rates, managing shipments from start to finish, and supporting the sales team in securing new business opportunities.
Job Description
- Provide comprehensive air freight solutions to clients, addressing their specific requirements and ensuring satisfaction.
- Cultivate and nurture strong relationships with clients to foster loyalty and retention.
- Assist clients in resolving any claims, payment issues, or pending shipments promptly and efficiently.
- Oversee the entire lifecycle of air freight shipments, ensuring timely and efficient execution from booking to delivery.
- Support the sales team by providing accurate quotes and actively following up on business opportunities.
- Collaborate with internal stakeholders to coordinate air freight logistics effectively.
- Negotiate competitive rates with carriers, agents, and offices to secure the best pricing for clients.
- Exceed overall freight targets for assigned customers through proactive management and strategic initiatives.
- Report any operational failures to line management and keep clients informed of any delays or issues.
- Monitor profit and loss (P&L) metrics and efficiently handle job invoicing.
- Manage air freight inquiries, prepare quotations, and coordinate with local and international clients.
- Drive continuous improvement in on-time delivery performance for serviced trade lanes.
- Ensure accurate adoption of CargoWise and maintain integrity in milestone status updates.
- Cultivate and manage relationships with customers at the station level to enhance negotiating power and secure competitive rates.
- Collaborate with the regional pricing desk for requests for quotations (RFQs), projects, and tenders as required.
Job Requirements - Experience and Education
- Bachelor’s degree in business administration or a related field.
- 3-4 years of relevant experience in the freight forwarding industry, with a strong understanding of global trade lanes, airlines, shipping lines and all freight solutions.
- Proven experience in customer service and managing key business clients, as well as negotiating rates with the airlines.
- Familiarity with CargoWise is preferred.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Excellent written communication skills, particularly in crafting professional emails
Leadership Behaviors
Building Outstanding Teams
Collaborate & break silos
Execution & Accountability
External focus
Growth mindset
Inclusion
Innovation
Setting a clear direction
Simplification
Skills
Customer Focus
Problem Solving
Communication Skills
Team Collaboration
Negotiation Skills
Attention To Details
Time Management
Analytical Thinking
Adaptability
