Job Description
The Agent II - Guest Care Center at Six Flags & Aquarabia Qiddiya City is a vital member of the Guest Care team, responsible for providing outstanding customer service and support to our guests. This role involves handling guest inquiries, resolving complaints, and ensuring that every guest interaction is positive and memorable. The Agent II will use their knowledge of park offerings and policies to assist guests effectively, contributing to an exceptional guest experience.
Responsibilities:
- Respond to guest inquiries through various channels, including phone, email, and social media, providing timely and accurate information.
- Assist guests with reservations, ticketing, and other park services while adhering to company policies and procedures.
- Resolve guest complaints and issues effectively, ensuring a high level of guest satisfaction and positive outcomes.
- Document guest interactions and feedback in the customer relationship management (CRM) system to support continuous improvement initiatives.
- Collaborate with other departments to address guest concerns and enhance overall guest experiences.
- Maintain knowledge of current promotions, events, and park offerings to provide guests with relevant information.
- Participate in ongoing training sessions to enhance customer service skills and product knowledge.
- Adhere to all safety and operational guidelines to ensure a safe and enjoyable environment for guests and team members.
