Job Description
Company Description
Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology with us, you will have the chance to improve quality of life all across the globe.
Welcome to Bosch
Job Description
- Service Agreement Development:
- Design and prepare comprehensive service agreements that include defined KPIs and incentive plans, based on collaborative discussions with service partners and aligned with regional strategy.
- Service Strategy & Network Support:
- Guide service partners in creating market-aligned service strategies.
- Assist in designing and establishing robust service networks and spare parts distribution channels to achieve service performance targets.
- Pricing & Market Analysis:
- Collaborate with the price manager to define competitive spare parts pricing, leveraging market insights and partner feedback.
- Support service partners in spare parts price management to ensure market relevance.
- Service Marketing & Innovation:
- Drive service marketing initiatives, supported by C-budget allocation and Bosch marketing expertise.
- Encourage innovation by helping service partners develop new service solutions tailored to local user needs.
- Inventory & Logistics Management:
- Assist service partners in building and maintaining adequate spare parts stock to meet market demands.
- Oversee logistics processes to ensure timely spare parts order fulfillment.
- Performance Monitoring & User Satisfaction:
- Regularly track service partners' service performance to maintain high levels of user satisfaction.
- Address warranty and product quality concerns as well as service-related complaints effectively.
- Training & Development:
- Organize technical training programs for service partners and their teams to enhance technical proficiency.
- Digital Transformation:
- Implement new digital tools to elevate service delivery in the market.
- Budget & P&L Management:
- Take full ownership of turnover, P&L, and C-budget management within the responsible region.
Qualifications
- Proven experience in service operations or a related technical field.
- Technical knowledge of power tools is a plus.
- Effective communication and relationship-building abilities
- Readiness for up to 50% travel time
- Minimum 3 years of experience in After Sales Service
- Bachelor degree in (international) business or engineering
