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Job Description

Job Purpose / Objective  


  • Provide support and assistance in implementation of quality improvement initiatives, continuous education, training, monitoring and audits based on national and international healthcare accreditation standards.

Key Responsibilities / Accountabilities   


  •            Coordinate the implementation of the policies, procedures and plan of the hospital based on national and international healthcare standards.
  •            Provide assistance in implementation of Quality Improvement and Patient Safety Plan and implementation of National/ International Healthcare Accreditation Standards.
  •            Participate and coordinate the education and training to all staff on Quality Improvement and Patient Safety.
  •            Support the processes improvement (Quality Improvement) for all the department in coordination with department coordinators based on the approved criteria.
  •            Support the team in preparing Quality Indicators as per the national/ international healthcare requirements.
  •            Coordinate and monitor compliance with national and international hospital standards.
  •            Coordinates data collection, validation analysis, trending and benchmarking.
  •            Facilitates and monitors the Quality Improvement projects of the hospital.
  •            Participate in periodic compliance surveys on Quality Improvement and Patient Safety.
  •            Support the education and training on various quality initiatives to concerned staff.
  •            Assist in the development and implementation of patient satisfaction survey tools.
  •            Assist in developing, implementing and monitoring clinical care pathways, guidelines and protocols.
  •            Participate in person-centered care initiatives undertaken by HMG.
  •            Enrich patient experience with compassion, respect and dignity.
  •  Perform other relevant tasks assigned as requested by department managers/directors

Education/ Professional Qualification


  • Minimum a Bachelor’s Degree; preferably in Medicine or Nursing or Hospital Management or Administration from a recognized national or international university

Experience


  • Minimum of Two (2) years of experience in the field of healthcare quality management or health care administration in a national or international accredited tertiary care hospital.

Professional Licensing / Certification / Training


  • Certification        : Relevant Certification
  • Licensing          : N/A

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