Job Description
Dsquares is more than just a loyalty program provider; our expertise lies in crafting loyalty solutions that create unforgettable experiences which keep customers returning. From concept to execution, we manage the entire loyalty journey to turn brands into beloved obsessions.With our tech-savvy team and passion for innovation, we empower businesses to build lasting relationships with their customers.Our team is the heart of Dsquares. We believe that exceptional people create exceptional solutions. Our culture is built on openness, empowerment, and a shared passion for delivering extraordinary customer experiences. Join us and be part of a team that’s redefining loyalty programs.More than rewards, we create experiences. And more than customers, we build advocates.About the Role:As an Account Manager, you will be pivotal in developing and strengthening relationships with our clients across various sectors. Your role involves increasing revenue through upselling and cross-selling of Dsquares solutions, collaborating with internal teams to achieve client objectives, and meeting project KPIs.You will serve as the central point of contact for our clients and will monitor and analyze program KPIs to advise on best practices for program performance.Key Duties & Responsibilities: Maintain and enhance client relationships to ensure satisfaction. Forge relationships across functional areas such as Partnerships, Operations, Legal, Finance, and Project Management. Measure program performance and identify opportunities for improvement. Implement automation and scalability in account management processes. Create program goals and related metrics. Drive best practices for utilizing our product effectively. Assess program risks and develop mitigation strategies. Maintain regular communication with clients regarding program status. Collaborate with cross-functional teams for updates on task progress. Analyze data comparing program performance against standard trends to derive insights. Prepare for the onboarding of new clients. Stay informed about competitors and emerging market trends. Identify growth opportunities and potential revenue through cross-selling. Assess client needs and propose campaigns to maximize generated commissions. Recommend appropriate merchants to suit various customer segments. Develop strategies to maximize commissions on each project.
