Job Description
Purpose of the Job
In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.
Job Description
- Managing a diverse portfolio of existing client accounts
- Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them.
- Serving as the primary point of contact for all issues about your accounts.
- Analyze and identify sales strategies.
- Communicating with clients to understand their needs and explain product value.
- Reviewing customers feedback to identify areas for improvement.
- Prepare reports on account status.
- Using existing industry contracts and client to find new business opportunity.
- Work directly with clients to set strategy, programming, and budget.
- Building relationships with clients based on trust and respect.
- Collecting and analyzing data to learn more about consumer behavior.
- Perform forecasts on a monthly, quarterly, and annual basis.
- Maintaining updated knowledge of company products and services.
- Collaborating with various internal departments to ensure they fulfill all customer requests.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Dealing with Competition • Discover target markets and advantages of other companies.
- Locating new customers and brief them about the products and services
Job Responsibilities - Experience and Education
- Bachelor's degree in business or a related field.
- Minimum of 2 years of relevant working experience, preferably in the logistics and shipping industry.
- Strong business acumen and industry knowledge to effectively understand and address customer needs.
- Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers.
- Fluency in English, additional language skills are a plus.
Leadership Behaviors
Building Outstanding Teams
Setting a clear direction
Simplification
Collaborate & break silos
Execution & Accountability
Growth mindset
Innovation
Inclusion
External focus
Skills
Financial Acumen
Team Collaboration
Adaptability
Influencing Skills
Communication Skills
Problem Solving
Customer Centric
Negotiation Skills
