Account Manager

Role Summary:

Managing and developing relationships with a key portfolio of clients to drive business growth and achieve sales targets. Ability to understand and address client needs. Collaborate with internal teams to ensure the successful execution of sales strategies and the delivery of excellent customer service.

Main Responsibilities:

• Build and maintain strong relationships with key portfolios of clients, understanding their business goals, challenges, and requirements.
• Understand the Business product and service and provide solutions to client needs.
• Serve as the primary point of contact for clients, promptly and professionally addressing their inquiries, concerns, and requests.
• Identify new business opportunities within existing accounts and actively pursue new clients.
• Collaborate with the sales team to establish sales targets, monitor progress, and implement strategies to achieve or exceed targets.
• Work closely with cross-functional teams, such as marketing, procurement, operation, and HR, to align sales strategies with market needs and company capabilities.
• Coordinate with internal teams to ensure timely and accurate delivery of products, services, and solutions to clients and meet all client needs. 
• Address and resolve customer issues or complaints, escalating as necessary to ensure a satisfactory resolution. 
• Negotiate contracts and pricing and manage/review all clients’ legal docs, pricing, and invoicing.
• Develop and maintain periodic reports (daily, weekly, monthly, etc.) to the Head of Commercial and Business. 
• Perform additional tasks as assigned.

Required Qualifications:

• Bachelor’s degree in business administration, Marketing, Finance, or a related field.
• 3 years of experience as an Account Manager.

Required Skills:

• Proficiency in using CRM software and other sales productivity tools.
• Strong verbal & written communication skills in both English & Arabic.