Account Manager

Location: Dhahran, SA, 31441

Company Overview:

Since our founding in 1982 we have grown to become a world leader in comprehensive transport and delivery solutions for business and consumers. Headquartered in Dubai, at the heart of the world’s most dynamic commercial hub and on the site of historic trade routes linking east and west, commerce and transport are deeply embedded in Aramex’s DNA. We are dedicated to transforming the face of trade, expanding our operations rapidly to better connect businesses and consumers worldwide.
Custom Field 1: 6568

Account Manager

Purpose of the Job

In a role that brings together sales and customer service functions to more effectively manage the sales and distribution of a company’s products of services. This role focuses on generating revenue through sales and maintaining client relationships and finding new customers and retaining existing ones.

Job Description

Location: Dammam
Grade: S1
Managing a diverse portfolio of existing client accounts Creating and implementing Account Plans for all strategic accounts with short-term objectives and long-term goals along with clearly defined steps to reach them. Serving as the primary point of contact for all issues about your accounts. Analyze and identify sales strategies. Communicating with clients to understand their needs and explain product value. Reviewing customers feedback to identify areas for improvement. Prepare reports on account status. Using existing industry contracts and client to find new business opportunity. Work directly with clients to set strategy, programming, and budget. Building relationships with clients based on trust and respect. Collecting and analyzing data to learn more about consumer behavior. Perform forecasts on a monthly, quarterly, and annual basis. Maintaining updated knowledge of company products and services. Collaborating with various internal departments to ensure they fulfill all customer requests. Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics. Resolve any issues and problems faced by customers and deal with complaints to maintain trust. Dealing with Competition Discover target markets and advantages of other companies. Locating new customers and brief them about the products and services.

Job Responsibilities - Experience and Education

Bachelor's degree in business or a related field. Minimum of 2 years of relevant working experience, preferably in the logistics and shipping industry. Strong business acumen and industry knowledge to effectively understand and address customer needs. Excellent communication and presentation skills to effectively convey value propositions and build rapport with customers. Fluency in English, additional language skills are a plus.

Leadership Behaviors

Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus

Skills

Financial Acumen Team Collaboration Adaptability Influencing Skills Communication Skills Problem Solving Customer Centric Negotiation Skills