مدير عمليات

Tasks and responsibilities

• Developing daily, weekly and monthly operational plans
• Defining objectives and key performance indicators (KPIS) for all operations 
• Develop and implement standard operating procedures (SOPs)
• Managing staff schedules and distributing tasks
• Ensuring the quality of products and services provided
• Control inventory and meet raw material requirements
• Ensure adherence to health, safety and hygiene standards
• Dealing with complaints and suggestions submitted by customers
• Providing support to employees
• Collect and analyze data related to financial and operational performance
• Identify strengths and weaknesses and provide recommendations to improve performance
• Look for opportunities to improve operations and increase efficiency
• Follow up on developments in the café industry and their application
• Participate in developing new products and services
• Working to raise and improve performance efficiency by adopting systems and keeping up with developments