Job Summary
To provide one stop banking solution for Sadara customers (through combining Teller and Customer Service role), in order to provide integrated high quality of services for the Sadara customer. Demonstrate sound knowledge of the Banks products and services, willing to learn and develop new skills. Having a flexible attitude to work geared to meeting the Bank and customer needs. Keeping customers at the heart at all times and ensuring delivery of superior quality of service whilst adhering strictly to all relevant regulatory and risk frameworks of the bank. Cash management of all debit/credit transactions. It is a Universal Agent role.
Key Accountabilities
Customer Service
• Initiate contact and probe about the customer needs through increased interaction time, in order to better map customer needs to recommend appropriate products and or offerings.
• Provide highest levels of customer service to new and existing customers and act as the “one-point of contact” to fulfil all needs of customers, making use of cross referrals
• Solicit client feedback on value proposition and for new product ideas and ensure communication of customer feedback to relevant internal stakeholders.
• Manage walk in customers and assist RM’s as and when needed to ensure smooth customer experience.
Teller Operation
• Handle all teller activities in processing and recording transactions for bank customers (including but not limited to cashing checks, accepting deposits, withdrawals, processing loan payment, money transfers and foreign exchange), in order to provide high quality services for the CBQ branch customers.
• Conduct all cash management activities as teller (such as but not limited to activities involving receiving paid cash in counter, acting as joint custodian for branch cash, posting and recording of all cash entries, and conduct handover cash in the end of shift), in order to ensure all branch cash management activities are done in compliance to CBQ guidelines and standards.
Other Accountabilities
Revenue generation
Collaborate with CBQ stakeholders to maximise cross referral opportunities.
Continuous Improvement
Contribute to the identification of opportunities for continuous improvement in systems, processes and implementing best practices geared to reduction of costs and making overall improvements.
Policies, Systems, Processes & Procedures
Recommend improvements to departmental procedure and direct the implementation of instructions and controls covering a specific area of activity so that all relevant procedural/legislative requirements are fulfilled while delivering a quality, cost-effective service
Statements and Reports
Assist in the preparation of timely and accurate departmental statements and reports to meet CBQ and department requirements, policies and standards.
Quality, Health, Safety, & Environment
Ensure all relevant quality, health, safety and environmental procedures, instructions and controls are adhered to so that the safety of self, customers and all employees, quality of products/services and environmental compliance standards are maintained.
Related Assignments
Perform other related duties or assignments as directed by their line Manager and requested by RMs to follow up with Back office if needed
Supporting other lounges as and when required.
Key Interactions
Competencies
Skills
Education
The Commercialbank of Qatar was established in 1975 as the first wholly owned private commercial bank in Qatar. Initially capitalized at QR 10 million it has grown and prospered over the years to become an important regional Bank with capital and reserves of over QR 2.90 billion and a total assets book of QR 19.0 billion as at 30.09.2005. It has been profitable in every year since its foundation and has paid dividends annually. The Bank offers a comprehensive range of Corporate, Retail and Investment services through a network of 23 branches, sales offices/pavilions, 78 ATM's, 26 Deposit Machines, Internet Home Banking and the largest EFTPOS network in the country. The Bank has played an active role in support of Government strategy for the industrial development of Qatar. It has participated in the finance of all major projects to this time. Commercialbank is a progressive and innovative organization dedicated to developing its people to their full potential. To attract and retain talented people with the right skills, we offer a competitive reward package, subject to qualifying conditions, which includes a comprehensive range of benefits to drive excellent performance.