Bayt.com
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Job Description

  • Assist the ticketing supervisor/Team Leader/Manager in handling ticketing and reservation requests from customers, travel agents or internal staff.
  • Process flight booking, hotel reservations, car rentals and other travel-related services using computerized reservation systems.
  • Provide accurate and up-to-date information on flight schedules, fares, availability and travel restrictions to customers.
  • Verify and confirm ticketing details, including passenger information, travel dates, flight preferences and special requests.
  • Issue electronic tickets, e-vouchers and travel itineraries in compliance with airline and company policies.
  • Collect payment for ticketing and travel services and process transactions accurately, ensuring financial records are maintained.
  • Assists customers with changes, cancellation or rebooking requests, adhering to airline and company policies and procedures.
  • Coordinate with airlines, hotels, car rental agencies and other travel service providers to ensure smooth travel arrangements for customers.
  • Handle customer inquiries, complaints and resolution effectively and provide prompt and professional customer service.
  • Stay updated on airline policies, fare rules and industry regulations to provide accurate information and advice to customers.
  • Assist in managing inventory and maintaining accurate records of ticket stock, invoices, and financial transactions.
  • Collaborate with the ticketing team to streamline processes, improve productivity and enhance customer satisfaction.
  • Adhere to company policies, industry standards, and legal requirements to ensure compliance and customer safety.
  • Maintain confidentiality of customer information and handle sensitive data with discretion and professionalism.
  • Assist in generating reports, analysing data and providing insights on ticketing trends, sales performance. and customer preferences.
  • Keep abreast of emerging technologies, trends and industry developments to enhance ticketing services and improve efficiency.
  • Perform other department duties related to his/her position as directed by the head of the department.


Skills

  • Bachelor’s degree in Tourism, Hospitality, Business, or a related field (preferred).
  • Minimum of 3 years of experience in the travel industry.
  • Proficient in Amadeus or similar Global Distribution Systems (GDS).
  • Strong customer service and communication skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of travel regulations, policies, and best practices.
  • Ability to work independently and as part of a team.
  • Proficient in Microsoft Office Suite and other travel-related software.

Job Details

Job Location
Doha Qatar
Company Industry
Travel Agency
Company Type
Employer (Private Sector)
Job Role
Hospitality and Tourism
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1

Preferred Candidate

Residence Location
Qatar
Age
Max: 41
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