Tour Guide II

About the role:

The successful candidate should be a multilingual tour guide who is qualified to accompany designated people in familiarization trips with focus on media personals, journalists, athletes and big groups assignments.

He or she will professionally represent Discover Qatar and provide seamless and holistic guest experience through maintaining high quality service delivery standard.

Accountabilities:

• Escorting individuals or groups to tour site locations, provide information about the history and culture of the places they visit and answer customers inquiries related to the attractions.
• Resolve any problem with itineraries and deal with customer complaints in a solution-oriented manner to ensure smooth tour operations and customer satisfaction.
• Act as ambassador of the Discover Qatar and present the country in a professional way, delivering incentive and familiarization trips to the customers and tourists and represent DQ and Qatar through maintaining a professional and friendly mannerism while dealing with clients.
• Create contingency plans to follow in case of cancellation, closures or weather change that impede on the progress of the tour in order to ensure customer satisfaction.
• Making sure that the group follows and adheres laws and regulations to ensure full compliance with the local authorities.
• Report all service delivery failings and Customers' feedback to Discover Qatar and provide tour report by the end of each assigned tour to support improvement plans of DQ QRH services.
• Assist with scheduling stops and boarding during excursions and accommodate special requests from individuals within the group with physical or health limitations that should be considered prior and during the tour.
• Work with management to develop new tour routes based on the site visitors have expressed interest in.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

• High School/ Vocational Qualification/ Diploma or Equivalent/ Bachelor’s Degree
• Minimum 3 years of tour guiding experience

• Proficient in both written and spoken English language.

  
  
• Must have travel and tourism experience and background
• Must have experience in a customer facing role
• Must be a good team member, well-groomed, and sociable
• Computer literacy is a must

Preferred

• Having a valid Qatar Tour Guide License is an advantage.
• Possess factual knowledge of Qatar history, geography, growth and development
• Preferably to be fluent in one of the following languages: (French, Spanish, Portuguese, German or Russian) 

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

INTERNAL APPLICATIONS

Please see below for all eligibility and requirements for internal applications.

1. Completed a minimum 10 months in their current role or from the last promotions to be eligible to apply for an internal move.
2. Maximum of two active applications at any one time. Ensure that you review your open applications and close or withdraw first prior to submitting your application to this vacancy.
3. No active final warning.