Technical Support Engineer (Fire Safety)- Doha, Qatar

Technical Support for Fire Safety

Siemens strongly believes in the value of a Digital Portfolio; hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant’s intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Building Products Business unit as Technical Sales Support and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Key Responsibilities

• Support Sales and Presales personnel of partners in product selection and value engineering
• Support the distribution partners to specify products, submittal approval/comments etc.
• Conduct technical training for selection, engineering and trouble shooting.
• Provided commissioning support or support in troubleshooting at site if required
• Work with regional technical support team on expanding the support and sharing expertise across the region.
• Develop competencies of sales and technical personnel's of partners.
• Generate activity reports and analysis of frequent support requests.
• Develop customized technical trainings for local channel partners.
• Deliver technical workshops and training sessions for partners.
• Manage technical inquiries from partners, resolving issues and logging them for future reference.
• Diagnose malfunctioning equipment and validated warranty claims.
• Maintain the accuracy and timeliness of technical support documentation.

Your Qualifications and Skills – Digital and Solid!

• University Degree in Electrical/Electronic/Mechanical Engineering
• 5-8 years’ experience in engineering role in fire safety industry (manufacturer or partner)
• In-depth knowhow in design and commissioning of fire detection and suppression systems
• Flow Calculations for fire suppression systems.
• Knowledge of support ticket processing is preferred.
• Troubleshooting and system engineering capabilities.
• Understanding of international codes and standards in the fire alarm and/or fire extinguishing industry (e.g. NFPA and EN) and with the local civil defense regulations
• Eager, critical thinker and quick learner
• Confident, well-organized team player who can also work well independently
• Self-starter, ready to go the extra mile and get the job done
• Fluent English language skills, Arabic language is preferred.
• Strong organizational skills

We offer you

• 2 to 3 days of mobile working per week as a global standard.
• Diverse and inclusive culture.
• An environment where everyone can bring their whole self and feel a sense of belonging.
• the foundation to develop personally and expertly.
• Great variety of learning & development opportunities

Create a better #TomorrowWithUs!

If you are a motivated teammate, eager to learn new things and looking to grow your career in a strong and froward-thinking company, hit apply!. Siemens is dedicated to quality, equality, and valuing diversity, and we encourage applications that reflect the diversity of the communities within which we work. Siemens is an equal opportunities employer and do not discriminate unlawfully on any grounds. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

At Siemens, we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow ‘s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds

Please note: Only complete applications can be considered in the selection process.