500 Employees or more · Automotive Dealership & Distributor
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Job Description
Be equipped with the latest information about the accessories that will be installed on new vehicles.
Standardize and implement the technical processes of accessory operations and continuously update them based on business requirements, customer feedback, and Kaizen improvements.
Plan and develop accessory operational strategies by understanding the load and realizing capacity from available manpower and equipment. Motivate team members to complete all required tasks within the standard allotted time.
Prioritize safety in accessory operations understanding the requirements of a safe working environment. Ensure compliance with all relevant regulations, safety standards, and environmental requirements such as carbon neutrality.
Develop and implement an effective plan for periodical evaluation, testing, upgrade, and replacement of facilities, equipment, and tools (lifters, pressure washers, air compressor tanks, etc.). Direct In-Charge to ensure adequate supply of tools through inventory planning and schedule along with effective collaboration with relevant departments like Procurement.
Develop strategies to ensure efficiency in accessory operations and avoid deviations. Implement self-check procedures and PDCA (Plan, Do, Check, Action) for all team members. Ensure Customer Satisfaction is achieved on every process of the operations.
Identify areas for process improvement and implement best practices. Stay up-to-date with advancements in vehicle technology and the PDI process. Motivate team members to contribute to the continuous improvement of all processes with the aim to achieve customer satisfaction.
Train, motivate, and empower team members and keep updated with both TMC guidelines and AAM standards and in equipping new skills that will improve the operations.
