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Tech. Support Engineer (L1)

30+ days ago 2025/01/05
Full Time Employee
10-49 Employees · Business Consultancy Services

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Job Description

Requirements

  •  Experience with Windows 10 / 11 and MAC OS
  • Availability for after-hours telephone support.
  •  Ensure all tickets are closed within Customer’s internal approved SLA
  • Install, Configure and Troubleshoot all hardware, Software and network printers.
  • Assist & maintain Wired LAN and Wireless networks.
  • Manage Microsoft System Center Configuration Manager (SCCM).
  • Manage Microsoft Intune, Application Packaging.
  • Deployment of Windows Operating System and applications.
  • Responsible to co-ordinate with other entities for setting up the virtual meetings
  • Evaluate and understand new products for training purposes.
  • Provide support, guidance and assistance to Junior Technical Support Engineers or Technical Support Engineers.
  • Ability to maintain excellent Customers service report.
  • Any other duties which may from time to time be requested by Technical Support Manager or Management.
  • Hardware skills with Dell Technologies Client hardware (Laptops, Desktop and Workstations)


Skills

Educaton and Experience:

  •  Bachelor’s degree is a minimum requirement (BA in IT, CS, CE)
  • ITIL or other certifications.
  • 4-5 Years Minimum Experience.
  •  Advanced knowledge and troubleshooting skills.


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The MSI Group
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Management Solutions International (MSI), established in 1987, is one of the leading Human Resources and Management Consultancies, with over 30 years of Multi-industry experience. Headquartered in Virginia, USA, MSI currently has 6 Branches, working with prominent Government / Semi-Government, Multi-National Companies as well as SMEs. MSI, traditionally an Executive Recruitment Firm is a part of CFR Global Executive Search which is a growing alliance of independent Executive Search Companies having 59 Offices in 30 Countries. This gives MSI an edge with a Global database and allows them to effectively conduct Recruitment searches worldwide. Management Solutions International Overview In the latest acquisition, MSI acquired Petrolinx in 2013. Petrolinx is an Oil & Gas specialized entity with an ever increasing database of talent from various sectors, including Exploration & Drilling, Refining, Production, Petrochemical, Distribution. Petrolinx caters to the Government Clients as well and PMC and EPC Companies. Our strength lies in our Consultants’ industry specialisation who provide recruitment consultancy services to the clients in their respective sector. This focus allows our consultants to provide a better understanding of the supply of talent available for the specific role being recruited for. Also, because our consultants have prior industry knowledge they understand our clients’ businesses and can often offer unique perspectives that help clarify their needs and ensure better quality hiring decisions.

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