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Job Description

Duties and responsibilities related to the Team Leader - Front Office role:


  • Support the Front Office Manager with overseeing the front office department, ensuring high levels of team engagement
  • Conduct regular team meetings and provide ongoing training and development
  • Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences
  • Oversee daily front office operations, including check-in/check-out procedures, reservations, and room assignments
  • Communicate and coordinate with other departments (e.g. housekeeping, engineering) to ensure seamless operations
  • Prepare and review daily reports, including occupancy, revenue, and guest feedback

  • Ideally with a relevant degree or diploma in Hospitality or Tourism management.
  • Minimum 2 years of work experience in Hotel operations.
  • Good problem-solving, administrative, and interpersonal skills are a must.
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